Free Australian Shipping | 30 Day Returns | $AUD

Returns and Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in as new condition with tags attached (unless faulty).

To complete your return, we require a receipt or proof of purchase. We recommend sending returns via registered post as we do not accept responsibility for lost items. Gift cards and promo codes cannot be applied to exchanges. Returns must be made within 30 days of the purchase date unless faulty. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.

Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Liive Vision will not pay to return these items to you.

 

REPLACEMENTS

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@liivevision.com and send your item to: PO Box 1535 Gold Coast Queensland AU 4220.

 

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

RETURN SHIPPING

To return your product, please mail to: PO Box 1535 Gold Coast Queensland AU 4220

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@liivevision.com.